: Hamed Fazlollahtabar, Ermia Aghasi, Anoosheh Aghasi
This paper concerns with a survey study considering customer satisfaction requirements in a supply chain. The model analyzes the effective satisfaction measures of the customers on supply chain. The decisions made here help to determine the profit provider satisfaction measures. A case study illustrates the applicability of the proposed mathematical model.
:Customer satisfaction; supply chain
Hamed Fazlollahtabar, Ermia Aghasi, Anoosheh Aghasi, Effect of customer satisfaction measures on a supply chain, Advances in Industrial Engineering and Management, Vol.2, No. 1, pp. 35-39, 2013
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