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ADVANCES IN INDUSTRIAL ENGINEERING AND MANAGEMENT
ISSN:2222-7059 (Print);EISSN: 2222-7067 (Online)
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Title : Effect of customer satisfaction measures on a supply chain
Author(s) : Hamed Fazlollahtabar, Ermia Aghasi, Anoosheh Aghasi
Author affiliation :
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Abstract:
This paper concerns with a survey study considering customer satisfaction requirements in a supply chain. The model analyzes the effective satisfaction measures of the customers on supply chain. The decisions made here help to determine the profit provider satisfaction measures. A case study illustrates the applicability of the proposed mathematical model.

Key words:Customer satisfaction; supply chain

Cite it:
Hamed Fazlollahtabar, Ermia Aghasi, Anoosheh Aghasi, Effect of customer satisfaction measures on a supply chain, Advances in Industrial Engineering and Management, Vol.2, No. 1, pp. 35-39, 2013

Full Text : PDF(size: 267.57 kB, pp. 35-39, Download times:4064)

DOI : 10.7508/AIEM-V2-N1-35-39

References:
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